Products & Services
Do the products online look accurate?
Io Sono has endeavored to optimize the accuracy of all product images and colours featured on the site as much as possible. However, the display of product colours depends significantly on the user’s computer monitor and we cannot guarantee the level of accuracy achieved on every individual user’s monitor.
Why are there products showing that are out of stock?
As some of our products are produced in limited quantities and may run out of stock, we constantly update the site with the latest product availability.
Although we cannot always guarantee the availability of all products, our Customer care team would be happy to assist you if you are looking for a particular product and cannot find it on our site.
Are there gift cards available online?
We currently do not offer gift cards to use online.
How many of a single product can I purchase in an order?
Io Sono only sells to consumers and not to wholesalers or resellers. It is not permitted for a client to buy more than 10 items of the same article, colour and size.
Protection & Security
Will my information be shared with third parties?
Will my personal and payment information be safe?
When you provide any order information through our site, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet.
Io Sono has partnered with PayPal, a leading provider of credit card services, to ensure the highest possible service and security. All your financial details will be received and processed only by PayPal secure servers.